What does Deewari stand for?
At Deewari, we stand for quality, aesthetics, and customer satisfaction. Every piece is designed with precision and soul, aiming to redefine how walls can inspire, express, and transform spaces.
What makes your wall art different?
We bring new horizons to the wall art industry with our premium materials, distinctive layered designs, and an extensive variety of styles. Our work merges contemporary craftsmanship with a timeless artistic touch.
Are your designs culturally or spiritually inspired?
Yes. While aesthetics are at the heart of every creation, some of our collections are deeply rooted in spiritual and cultural influences — offering meaningful decor with emotional depth.
Can I request a custom design or size?
At the moment, customization is not available. However, we are working toward offering this option in the future.
What materials do you use?
We use high-quality 3mm acrylic for our layered wall hangings and premium 1mm reflective acrylic for mirror decor pieces — all locally sourced.
Do you offer different finishes or colors?
Yes. Our mirror acrylic products are available in a variety of striking color finishes.
Are your mirror artworks made from glass or acrylic?
We use acrylic mirror, which is lightweight, shatter-resistant, and visually brilliant.
Are your products ready to hang?
Yes. Wall hangings come with a dedicated keyhole slot for secure mounting. Mirror acrylic pieces come equipped with strong double-sided tape for easy application.
Are your products suitable for outdoor use?
Deewari products are designed for indoor use, though they may be placed in covered outdoor spaces if protected from direct sunlight and moisture.
What care is recommended for maintaining the artwork?
To preserve your artwork:
- Avoid direct sunlight or high-humidity environments.
- Clean gently with a dry microfiber cloth.
- Use low-pressure compressed air for dust in recessed areas.
Do your artworks require framing?
No framing is necessary. Our pieces are designed to be displayed as-is.
Do you include installation accessories?
Yes, mounting hardware or adhesive tapes are included with each order as required by the product type.
Which courier services do you use?
We ship using trusted partners including TCS, Leopards, and PostEx.
How long does processing and delivery take?
Orders are processed within 2–3 business days. Standard delivery typically follows shortly after, depending on your location.
Do you offer express shipping?
We currently offer standard shipping only, and it's free of charge.
Do you ship internationally?
At this time, we ship only within Pakistan.
Is the artwork securely packaged?
Absolutely. We use high-grade packaging materials to ensure every product arrives safely and undamaged.
Do you offer gift wrapping or personalized notes?
Not at this time.
What is your return policy?
Returns are accepted within 7 days of delivery if the item is in original condition. For wrong or damaged items, we cover the return shipping and offer a full replacement or refund.
Can I return a product if I change my mind?
Yes, we offer hassle-free returns; however, in this case, the customer is responsible for the two-way shipping cost.
Are there any exceptions?
Final sale items may not be eligible for return. Since we don’t offer custom products yet, that exception does not currently apply.
How should I report a damaged item?
Please contact us promptly through any of our listed communication channels with a description and photos of the issue.
Is there a restocking fee?
No. We do not charge a restocking fee.
How can I contact Deewari?
We’re available via WhatsApp, phone, email, and our contact form. For quick responses, WhatsApp or phone is recommended.
What are your customer support hours?
Our support hours are Monday to Saturday, 10:00 AM to 6:00 PM (PKT).
Do you offer live chat?
Not currently.
How fast do you respond to queries?
We aim to respond within 30 minutes during business hours.
What payment methods do you accept?
We support Cash on Delivery (COD), bank transfers, and online wallet payments.
Can I order without creating an account?
Yes. Guest checkout is available, though creating an account offers added convenience.
Are discount codes supported?
Yes. You can apply valid discount codes during checkout.
What if an item is shown out of stock?
All Deewari products are made to order — so availability is guaranteed, and nothing is ever truly out of stock.
Do you offer wholesale pricing or bulk orders?
No. At present, we do not offer wholesale or bulk discounts.
Can your products be resold by other retailers?
No, our pieces are exclusively available through Deewari.
Are you open to collaborations?
Yes. We welcome collaboration inquiries from interior designers, architects, cafés, hotels, and event stylists.
Can I save my favorite pieces?
Yes. Our website supports wishlists so you can save and revisit products you love.
Can I track my order?
Yes. Order tracking is available through our website and is also shared via email after dispatch.
Do I get automatic order updates?
Yes. You'll receive email notifications for order confirmation, dispatch, and delivery.
Do you offer a referral or loyalty program?
We offer exclusive discounts for returning loyal customers.
What customer data do you collect?
We only collect data necessary to process and fulfill your order. Nothing more.
Do you use third-party tools?
Yes, we use third-party services for analytics and marketing, but data is handled responsibly and never sold.
Is my information safe?
Yes. We take your privacy seriously and never share or sell personal data.
Are new collections released regularly?
Yes. We frequently release new designs and also introduce limited-edition collections.
Will you launch a newsletter or blog?
Yes. We plan to share behind-the-scenes insights, product updates, and more through upcoming content channels.
Do you support any causes or sustainability efforts?
Yes. We care deeply about sustainability and social responsibility and integrate eco-conscious choices in our sourcing and production.
